Return Policy
Return & Refund Policy
At The Proper Paw, we want you and your pet to be completely happy with your purchase. If for any reason you are not 100% satisfied with your order, we are here to help.
Our 30-Day Happiness Guarantee You have 30 days from the date your item is delivered to request a return.
Eligibility for Returns To be eligible for a return, your item must be:
- In the same condition that you received it (unused and in its original packaging).
- Accompanied by your order number or proof of purchase.
Note: Due to hygiene reasons, grooming tools that show signs of use (e.g., trapped hair or wear) may be subject to a restocking fee or may not be eligible for a full refund.
How to Start a Return
- Contact Us: Send an email to [support@theproperpaw.store] with your order number and the reason for the return.
- Approval: Our team will review your request and provide you with return instructions and our return shipping address.
- Shipping: Please note that the customer is responsible for return shipping costs unless the item arrived damaged or defective.
- Refunds: Once we receive and inspect your returned item, we will notify you of the status. If approved, your refund will be automatically applied to your original payment method within 5–7 business days.
Damaged or Defective Items If you receive a damaged, defective, or incorrect item, please email us within 48 hours of delivery with photos of the product. We will prioritize a replacement or a full refund at no additional cost to you.
Exceptions
- Sale items or promotional clearance items are final sale and are not eligible for return.
- Gift cards cannot be returned or refunded.